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Last Updated: 10 - 12 -2025

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Welcome to X-360.ai (“Company”, “we”, “our”, or “us”).
We are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website www.x-360.ai, our products, and services (collectively, the “Services”).

This policy is designed to comply with applicable laws in Saudi Arabia, India, and Meta (Facebook) Platform Requirements, including:

• Saudi Personal Data Protection Law (PDPL)

• India’s Digital Personal Data Protection Act (DPDPA)

• Meta Ads & Data Handling Requirements

• General international privacy best practices

By using our Services, you agree to the terms in this Privacy Policy.
 

1. Information We Collect

1.1 Personal Information Provided by You

We may collect information you provide directly, including:

• Name

• Email address

• Phone number

• Company name

• Job title

• Billing details (if applicable)

• Any other information submitted through forms, chat, or contact requests
   

1.2 Automatically Collected Information

When you access our website, we may automatically collect:

• IP address

• Browser type & version

• Operating system

• Device information

• Usage data (pages visited, time spent, referring URL)

• Cookies & tracking technologies
   

1.3 Data from Third Parties

We may receive data from:

• Meta (Facebook) tools

• Google Analytics

• Advertising networks

• CRM or integration partners

• Publicly available databases
   

2. How We Use Your Information

We use personal and usage data to:

• Provide and improve our Services

• Respond to inquiries and customer support requests

• Process registrations, demos, or onboarding

• Personalize user experience

• Analyze website usage and performance

• Improve marketing and remarketing activities

• Deliver targeted ads in compliance with Meta policies

• Send updates, promotions, or service-related notifications

• Prevent fraud, security issues, or misuse

Meta Compliance Note:
We do not upload personal data to Meta unless legally permissible and authorized by the user. Any data used for ads follows Meta’s Custom Audience Terms, Business Tools Terms, and Data Processing Terms.
 

3. Legal Basis for Processing

Depending on your location, we process data based on:

Saudi Arabia (PDPL):

• User consent

• Contractual necessity

• Legitimate interest

• Compliance with legal obligations

India (DPDPA):

• Explicit consent

• Legitimate business purposes

• Contractual obligation

• Legal compliance
   

4. Cookies & Tracking Technologies

We use cookies and tracking tools for:

• Website functionality

• Analytics & performance

• Personalization

• Advertising & remarketing

You may disable cookies in your browser settings; however, some functionality may be limited.
 

5. Sharing of Information

We may share information with:

• Technology and hosting providers

• Analytics tools (Meta, Google, etc.)

• CRM & marketing service providers

• Payment processors

• Business partners where legally permitted

• Authorities, if required by law

We never sell personal data.

All third-party partners follow strict data protection and processing agreements.
 

6. Data Retention

We retain personal information only for:

• As long as necessary for the purposes collected

• Legal or compliance requirements

• Account or customer relationship duration

Once no longer needed, data is securely deleted or anonymized.
 

7. International Data Transfers

Your information may be processed on servers located in India, Saudi Arabia, or other jurisdictions.

Transfers follow:

• Standard Contractual Clauses (SCCs)

• PDPL/DPDPA cross-border transfer requirements

• Strict security safeguards
   

8. Your Rights

Depending on your country’s regulations, you may request:

• Access to your data

• Correction or updating

• Deletion (“right to be forgotten”)

• Withdrawal of consent

• Restriction of processing

• Complaint submission

To exercise these rights, email: Ahamed@x-360.ai
 

9. Data Security

We implement industry-standard measures such as:

• Encryption

• SSL protection

• Access controls

• Secure storage

• Continuous monitoring

However, no system is 100% secure; users share data at their own risk.

10. Children’s Privacy

Our Services are not intended for children under 16.
We do not knowingly collect data from minors.
If collected accidentally, we will delete it immediately upon notification.
 

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.
Continued use of the website means you accept the updated policy.

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12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us:

X-360.ai
Email: Ahamed@x-360.ai
Address: 5/12 , Roshan Colony, Janayanagr 4th T Block, Bangalore 560041